Amazon s Success And Customer Service - 1749 Words

Amazon has earned a great reputation in customer service for allowing customers to shop without face to face, avoiding talking to a customer’s service representative agent on the phone, everything it done online. Sales clerk does not exist, everything is ordered with a click of the mouse, and arrives extremenely quick in the mail (Cohen, 2009). Amazon at interval has gotten involved with the customers when they can have too. According to Green, H. (2009), â€Å"Amazon stands out most markedly from other companies, and helps explain how the company earned the No. 1 spot on Business Week’s customer service ranking this year†( para. 1). Amazon make sure that customer service is the best, Customers experience low prices through Amazon, the fastest delivery, having a form of reliable contact. Amazon customer service problems have allowed retailers to sell itme on the website, to make broaden the worlds selections of products. Amazon has a rival EBAY, which also allows merchant to sell and buy through its site, but with eBay there has been complaints with poor service and fraud (Cohen, 2009). Amazon has put many safeguards in place to protect its customers and track their behavior, for instant buyers can use an e-mail service on the Amazon site to communicate with Amazon and have a monitor conversations. The company also uses metrics such as how frequently the customers complain about a merchant and how often a merchant cancels an order because the product isn t in stockShow MoreRelatedPrimary Data Collection Analysis Questionnaire And Interview1505 Words   |  7 Pageseither eBay, Amazon or both websites for their online shopping. Amazon’s and Bay’s customers are mostly buying home garden furniture – 37 respondents, following by books – 34 candidates, collectibles – 29 people, electronics – 24 respondents. The least selling products on both websites are fashion goods – 17 candidates and beauty products – 13 candidates (in this questions respondents were able to tick all that applied to them) Majority of respondents answered that they shop on Amazon or eBay onceRead MoreCase Study : Amazon s Marketing Strategies1538 Words   |  7 Pagesof this paper is to demonstrate Amazon.Com, Inc.’s ability to be successful and how other companies compare in building on success in the business world. The marketing concept is to deliver a product or service to consumers where there is a want/need for a targeted audience, while also profiting financially. Businesses success focuses on obtaining the necessary resources, striving towards excellence within the workforce and satisfying the customer. Introduction Is the product about quality orRead MoreComparing Google And Amazon Vs. Amazon1239 Words   |  5 Pagesfeatures of Google and Amazon In this assignment I will be comparing the differences and similarities of Google and Amazon. Differences of Google and Amazon Google and Amazon are difference because the biggest difference is the amount of services that is available. The quantity and quality that the Amazon web services are extremely diversified which builds up more opportunities for people to use the Amazon web services more as it has more services to provide to the customers. This makes them moreRead MoreThe Customer Centric Philosophies Of Amazon Essay1561 Words   |  7 PagesThe Customer-centric Philosophies of Amazon Although each retailer announced them to pursue the idea of customer first, the customer is god signs are prominently hanging in a lot of shopping malls, but it is really hard to be implemented in the business, amazon is the one of the few (Amazon.com 10-K, 2015). Bezos put a chair in each of the meeting, but he makes the chair empty and leave the chair for the customer who could not represent but is most important for Amazon. Bezos has concluded afterRead MoreMission, Vision And Values Essay1606 Words   |  7 Pagesstatement is â€Å"To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.† (Lawrence). This vision statement underscores the organization s position as the world s best e-commerce company of the main objectives. Amazon s vision statement emphasizes the following components or features: global wide, customer priorities, and the widest selection of products. The â€Å"Global Wide† component of Amazon s vision statement is about internationalRead MoreWhat Makes A Great Experience?1444 Words   |  6 Pagesbuild a great experience, customers tell each other about that. Word of mouth is very powerful. You know, if you make a customer unhappy they won t tell five friends, they ll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don t, it will be shame on us. When one thinks of the word Amazon what comes to mind, some may say the huge rainforest but really anymore when one talks about Amazon they are talking aboutRead MoreThe, Inc. ( Amazon.com ) Is An E Commerce Company1513 Words   |  7 Pages Amazon.com, Inc. (Amazon.com) is an e-commerce company. The Company sells a range of products and services through its Websites. The Company s products are offered through consumer-facing Websites, which include merchandise and content that it purchases for resale from vendors and those offered by third-party sellers. It designs its Websites to enable products to be sold by the Company and by third parties across various product categories. It also manufactures and sells electronic devices, includingRead MoreMgt 330 External-Internal Factors Paper1176 Words   |  5 Pagesbusiness factors can include new entrants, buyers, suppliers, rivals, substitutes and complements, and the competitive environment Amazon is faced with. The macroenvironmen t introduces the economy, technology, laws and politics, demographics, and social values that may affect Amazon’s progress as a leading, online retail provider. In planning their business, Amazon had to take into account all internal and external factors to avoid catastrophic troubles while beginning their company. The sameRead MoreHow Globalization And Technology Changes Have Impacted The Corporation You Researched725 Words   |  3 Pageshave chosen to write about is Amazon. Amazon, was launched on July 16, 1995 by founder Jeff Bezos in his two-car garage in Bellevne, Washington. When Amazon first launched as a website that only sold books, but Jeff Bezos wanted Amazon to be much more than a bookstore, he wanted it to be an everything store. This paper will answer the required questions listed below: Assess how globalization and technology changes have impacted the corporation you researched. When Amazon first started, it began asRead MoreAmazon : The Largest Online Retailer1414 Words   |  6 PagesAmazon.com is the largest online retailer existing in the world. Amazon offers a variety of different goods such as electronics, groceries, jewelry, car parts, and the. The company is also a e-commerce and Internet technology platform, a fulfillment and logistics platform, a search technology, an Internet advertising platform, and even an Internet startup incubator. HISTORY AND GROWTH Amazon first launched in 1995 after founder Jeff Bezos quit his job on Wall Street to begin his online business